Make the 'Extra' Ordinary
I'm always astounded and dismayed when I witness managers that spend most of their time putting down their own staff. Some managers even appear to enjoy telling staff they are doing things wrong, and there are also managers who only engage with their subordinates, when they need to point out a failing; never taking the time to praise when an employee does something right, or exceeds expectations.
The importance of doing what's right.
As a leader, it is critical you ensure your subordinates do things correctly. If employees fail in their tasks, then consequences can and should be expected. From something as simple as a retail employee giving a customer incorrect change; a scaffolder incorrectly using a safety harness; or a doctor carrying out a procedure incorrectly. They all have consequences of varying severity.
You need to ask yourself - why do they have this lack of skill? Have you failed to train them? Has something changed that you haven't informed them about?
Employees can do things wrong due to a number of factors. Firstly they may be incompetent, meaning they do not possess the requisite skills to perform a given task. It doesn't mean that the person is lacking in intelligence, is habitually careless or anything other than their lack of specific skills.
You need to ask yourself - why do they have this lack of skill? Have you failed to train them? Has something changed that you failed to inform them about?
As a leader you should be competent in how to provide feedback to your employees. Feedback is about telling your employees how to perform better, how to improve; NOT just using an opportunity to tell them what they are doing wrong.
Don't let yourself be a negligent manager by failing to help an employee understand how to better perform in a given context.
Inbuilt to humans is the desire for self-actualisation, that is the realization or fulfilment of our talents and potentialities. We all want to be successful, even your subordinates; yet there are many leaders who fail to understand that to be successful more quickly or to a greater degree, is driven by the efforts of their subordinates.
So how can you make your employees' 'extra'ordinary to your own benefit? By making sure that correctly applied feedback becomes the 'norm' and an ordinary occurrence with your team members.